Bina360 Terms of Service

Last updated: 15 July 2026

1. Introduction

Bina360 is a mobile application developed for apartment-building residents, managers, and super-admins. It provides building management, resident communication, financial operations, maintenance reporting, voting, and document-sharing services.

These Terms of Service ("Terms") govern your use of the Bina360 mobile application and any related services (together, the "Service"). By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

• "App" means the Bina360 mobile application for iOS and Android.
• "Company" means Bina360, the provider of the Service.
• "User" means any person using the App, including residents, managers, and super-admins.
• "Resident" means a user approved by a manager, or joining via an invite code, to access a building and its resident features.
• "Manager" means a user assigned manager privileges for a building.
• "Super-admin" means a central administrative user who may approve manager applications and oversee multiple buildings.
• "Building" means a residential property represented in Bina360 with an associated unit structure, manager, and residents.
• "Dues" means the monthly payments charged to units for building costs.
• "Payment" means bank-transfer receipts, manual payment records, or other payment records stored in the App.
• "Content" means any text, photos, documents, messages, or files uploaded through the App.

3. Scope of the Service

Bina360 offers, among others, the following features:

• Resident onboarding and building joining via invite codes or manager approval.
• Phone authentication and, where available, other supported sign-in methods.
• Resident dashboards showing monthly dues, payment status, building summaries, announcements, and support options.
• Bank-transfer payment submission with receipt upload and manager approval flows.
• Manager dashboards for charging dues, approving payments, editing bank-account information, and maintaining a reserve fund.
• Maintenance-request submission, tracking, and updates.
• Building announcements and voting features.
• Resident chat and direct messaging with managers.
• Building ledger and expense summaries.
• Advertisements and promotional content in the active building pane, and role-based tools for publishing targeted adverts by building, radius, city, region, mahalle, street, or country.
• Role-based access controls for residents, managers, and super-admins.

The Service is provided through Firebase services, including Authentication, Firestore, Storage, and optional notification services. Features described as "coming soon" are not yet available and may change or be withdrawn before release.

4. Eligibility

You must be at least 18 years old and able to form a binding contract under Turkish law to use the App. By using the App, you represent that you meet these requirements.

5. Accounts and Authentication

To use the App, you must create an account and sign in using phone authentication or another supported method. You are responsible for maintaining the confidentiality of your account and for all activity under it. Notify us promptly of any unauthorised use.

The App may request access to your device camera, photo library, location, local storage, and notifications to support document upload, building-location selection, receipt submission, and alerts. You may manage these permissions in your device settings.

6. Roles and Responsibilities

Residents

Residents may join a building after manager approval or via an invite code; view and pay dues; upload bank-transfer receipts and receive approval updates; submit maintenance requests; participate in votes; view announcements and building financial summaries; and message their manager.

Residents must provide accurate personal and building information, use the App only for lawful and authorised building-related purposes, and not impersonate others or manipulate building data.

Managers

Managers may approve or reject resident join requests; charge monthly dues for building units; review and approve or reject bank-transfer receipts, including confirming the actual amount received; record manual payments; update building bank-account details; maintain the reserve fund; activate or deactivate units; add unit-specific charges with a stated reason; publish announcements and manage building communication; and publish advertisements to the active building pane for selected buildings or target areas.

Managers must act in accordance with applicable Turkish laws, building regulations, and residents' contractual obligations; keep building and resident data accurate; and use personal data only for building-management purposes.

Super-admins

Super-admins have administrative privileges to oversee the platform, approve manager applications, and manage the global service environment.

The Company's role

The Company provides the App as a tool. It is not a party to any tenancy, ownership, management, or contractual relationship between residents, managers, and buildings, and is not responsible for building-management decisions, the accuracy of dues charged, or disputes between users.

7. Payment, Dues, and Financial Flows

The App supports dues collection and bank-transfer approval workflows. A resident may submit a declared transfer amount together with an uploaded receipt. The manager reviews the receipt, confirms the actual amount received, and approves or rejects the payment.

The App does not process card payments in the current version; card functionality is shown as "coming soon". The Company is not a payment processor and does not execute, guarantee, or hold funds for any transfer. Residents must complete bank transfers through their own banking provider to the bank details published by their building manager. The Company is not responsible for incorrect bank details, failed transfers, or disputes over amounts owed or received.

8. Fees for the App

The Company may offer the App free of charge or under a paid or subscription model; any applicable fees for the App itself will be disclosed before you incur them. Building dues and related amounts are set and collected by managers between residents and their building and are separate from any fee for the App.

9. User Content and Acceptable Use

You are solely responsible for any Content you submit. You must not upload or share Content that:

• Violates Turkish law or public order.
• Infringes others' rights, including intellectual-property or privacy rights.
• Is offensive, abusive, fraudulent, defamatory, or misleading.
• Contains malware or harmful code.
• Uses advertising or promotional tools to mislead, spam, or harass other users.
• Attempts to gain unauthorised access to the Service, other accounts, or building data, or to disrupt or reverse-engineer the App.

The Company may remove or block access to Content that violates these Terms or applicable law.

10. Advertising and Promotional Content

Advertisements and promotional content may be published by managers or super-admins to the active building pane and targeted by location. The Company does not endorse and is not responsible for advertiser or manager-published content. Content you share to third-party platforms such as WhatsApp is subject to those platforms' terms. Advertising is subject to the acceptable-use rules in Section 9.

11. Intellectual Property

All intellectual-property rights in the App — including software code, design, trade names, trademarks, logos, and Company content — belong to the Company or its licensors. You may not copy, modify, distribute, or create derivative works except as permitted by these Terms or applicable law.

Users retain ownership of the Content they upload but grant the Company a non-exclusive, royalty-free, worldwide licence to host, use, and process that Content solely to provide and operate the Service.

12. Feedback

If you send us suggestions or feedback, you grant the Company a non-exclusive, royalty-free, perpetual licence to use it without obligation or compensation to you.

13. Privacy and Data Protection

Your use of the App is also governed by our Privacy Policy and, for Turkish users, our KVKK Clarification Notice, which describe how we collect, use, share, and protect personal data.

14. Third-Party Services and App Stores

The App relies on third-party services such as Firebase, Google Sign-In, Expo, Apple, and Google Play, which have their own terms and privacy policies. The Company is not responsible for their practices. Where you download the App from the Apple App Store or Google Play, you also agree to the applicable app-store terms, which may apply in addition to these Terms.

15. Service Availability, Changes, and "Coming Soon" Features

The Company may add, change, suspend, or discontinue features at any time, and may perform maintenance that temporarily limits availability. Features marked "coming soon", including card payments, are not guaranteed and may be modified or withdrawn before release.

16. Warranties and Disclaimers

The App is provided on an "as is" and "as available" basis. The Company does not guarantee uninterrupted or error-free access or that the App will meet your specific requirements. To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the App, including loss of data, funds, or profits. The Company's total liability for direct damages under these Terms is limited to the amount of any fees you paid to the Company for the App in the 12 months preceding the event giving rise to liability. Nothing in these Terms excludes liability that cannot be excluded under Turkish law.

18. Indemnification

You agree to indemnify and hold the Company harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or your misuse of the App.

19. Termination

You may stop using the Service and delete your account at any time (Settings → Account). The Company may suspend or terminate your access if you violate these Terms or if required by law. On termination, your right to access the App ends, but the Company may retain data as required by law or for legitimate business purposes, as described in the Privacy Policy.

20. Force Majeure

The Company is not liable for any failure or delay caused by events beyond its reasonable control, including outages of third-party infrastructure, network failures, natural disasters, or acts of government.

21. Assignment

You may not assign these Terms without the Company's consent. The Company may assign these Terms in connection with a merger, acquisition, or transfer of assets.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

23. Waiver

The Company's failure to enforce any provision is not a waiver of its right to do so later.

24. Entire Agreement

These Terms, together with the Privacy Policy and KVKK Clarification Notice, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements on the same subject.

25. Notices and Electronic Communications

You consent to receive notices and communications electronically, through the App or the contact details associated with your account. We may provide notices via in-app messages, email, or push notifications.

26. Language

These Terms may be provided in Turkish and English. In case of any conflict, the English version prevails.

27. Changes to Terms

The Company may update these Terms at any time. If material changes occur, we will notify users through the App or other available channels. Continued use of the App after such changes constitutes acceptance of the updated Terms.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Turkey. Any dispute arising from the App or these Terms is subject to the exclusive jurisdiction of the courts and enforcement offices of Istanbul, Turkey, without prejudice to any mandatory consumer-protection rights you may have where you reside.

29. Contact Information

If you have questions about these Terms, contact us at:

• Email: [email protected]
• Phone: 0536 883 4450
• App: Bina360 mobile application